Tech Support Specialist

This role plays a crucial role in ensuring contributors across various locations have seamless access to IT resources and quick resolution of technical issues. The Tech Support Specialist collaborates with internal service teams, such as DevOps and SecOps, to maintain a secure and efficient IT environment. Key responsibilities include user support and troubleshooting, collaboration with internal service teams, helpdesk operations, proactive IT support, and documentation and knowledge sharing. Qualifications include experience in technical support, preferably in remote-first, excellent communication, strong problem-solving skills, and basic networking knowledge.