Staff User Researcher

We’re looking for a Staff User Researcher to help establish and grow the research function at Ethos. This is a foundational role: you’ll be the first dedicated researcher on the team, setting the vision for research across complex user journeys—ranging from life insurance agents navigating our portals, to consumers applying for coverage through intricate application flows. Duties include defining research processes, methods, and operations, and driving strategic research initiatives across user journeys. In this position you will lead mixed-method research efforts, and synthesize across data sources to identify clear product opportunities. Translate insights into roadmap recommendations, influence prioritization, and advocate for user-centered thinking at all levels of the company. The ideal candidate will have 7+ years of user research experience with a builder mindset, comfortable with cross-platform journeys, and a collaborative operator.