Customer Service & Social Media Coordinator

We're looking for a passionate, people-centered professional to join our startup team as a Customer Service & Social Media Coordinator. This hybrid role blends customer service expertise with social media strategy to drive engagement, elevate our brand, and convert interest into action. You’ll manage all customer service channels and social media accounts, playing a key role in how our customers experience the brand. Respond promptly and professionally via phone, email, SMS, and live chat. Resolve customer issues with empathy, efficiency, and a solutions-first mindset. Manage and grow our presence across platforms (Instagram, Facebook, LinkedIn, etc.) by creating and scheduling content. Keypath partners with SmartRecruiters and uses AI technology with SmartAssistant to efficiently screen, source, and match candidates using data and algorithms.