Senior Software Triage Engineer (Senior Application Support Engineer)

As a Triage Engineer, you will be the first line of defense for complex technical issues escalated from Support Level 1 & 2 teams. Your role is to diagnose, reproduce, and drive resolutions for challenging problems in a SaaS-based microservices architecture. You will collaborate with engineering, product, and DevOps teams to improve the stability and performance of our cloud platform. Responsibilities include handling an 8am to 8pm US CST on call rotation every 7 weeks, developing a deep technical understanding of SailPoint’s Identity Security Cloud and its microservices-based architecture. You will need to investigate and triage complex customer-reported issues by analyzing logs, debugging, and reproducing errors.