Job Description
Work closely with Senior Institutional Relationship Managers to support clients, leveraging your operational and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer. Handle a high volume of client enquiries and attend calls as and when required. Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information. Resolve time sensitive client service issues, including complex queries such as API, product, liquidity or account-related matters. Build strong relationships with our existing institutional clients and drive revenue through thorough understanding of our platform and the products and services we offer. Notify clients about major upcoming changes to products and features. Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points. Take responsibility for organising, taking meeting notes and following up with stakeholders.
About OKX
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps).