Job Description
Work at the intersection of operations and technology to transform how enterprise clients experience HONK's platform. This role is perfect for a sharp, analytical mind who thrives on solving complex operational puzzles through software. You'll synthesize requests from across the company, including Network Operations, Client Success, and Sales, then translate them into strategic product improvements that create lasting value. Working closely with Product Leadership, you'll learn to build and own roadmaps while developing deep expertise in marketplace dynamics and enterprise software.
Field and prioritize product requests from internal teams, identifying patterns that point to larger strategic opportunities. Build relationships across the company by sitting with ops teams, joining client calls, and understanding the human side of every feature request. Build business cases using quantitative analysis to determine which improvements drive the most value across cost, efficiency, and customer experience. Own feature delivery from requirements through launch, coordinating with Engineering and Operations to ship improvements that actually get adopted. Develop expertise in HONK's marketplace mechanics and enterprise client needs, becoming the go-to person for how our platform creates value.
About HONK
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences.