Customer Engineer

Engage with assigned or targeted customer organizations. Understand customer business and establish technical and business credibility with clients providing the ability to cultivate relationships and envision creative sales and solution strategies that generate additional revenue. Oversee holistic solutions from both business and technical perspectives, taking into account all realities and constraints such as costs, contract terms, business conditions, and the technical environment of the client. Organize and lead technical customer needs identification and scoping calls, including ensuring participation of relevant technology resources and drives the EAD process to create a viable, competitive, and timely solution. Lead the creation of customer-specific services and technology solutions to include coordinating a team of delivery and project management resources, integrating partner technology and teams, and owning the production of the client-facing statement of work. Create and cultivate key trusted-advisor relationships with senior-level IT executives, demonstrating an understanding of key business challenges within customer markets and how company technology-enabled business solutions can address those needs. Actively participate in customer project kick-offs, architecture sessions, key status meetings, milestone reviews, and project closeouts. Act as a point of technical consultation and escalation for both client and partner contacts.