Security Operations Analyst

About the Opportunity:

• Perform Security Information and Event Management (SIEM) duties, security analysis, and technical support.
• Work closely with customers to provide expert-level advisory services on complex security questions and product issues.
• Lead troubleshooting efforts with customers and perform advanced log analysis to provide comprehensive context around security incidents.

Key Responsibilities:

• Deliver exceptional support experiences for our customers through advanced security expertise and thoughtful, empathetic communication
• Serve as a technical leader and mentor, helping guide other team members through positive influence and knowledge sharing
• Actively contribute to incident responses and help propose technical solutions

Required Key Skills and Qualifications:

• Strong technical proficiency in Windows endpoint security, including a deep understanding of registry keys, file systems, and OS hardening.
• Working knowledge of industry frameworks, such as MITRE ATT&CK, NIST, or CIS, and how to apply them to real-world threat scenarios.
• Experience with SIEM platforms (e.g., Blumira, ELK, Splunk) for log correlation and event triaging.