Fulfill SNOW ticket requests for mainframe customers in a timely manner as they pertain to Mainframe Storage administration and related products. Provide DASD and tape storage administration support for our customers. Manage storage pools for multiple customers and LPARs. Perform problem diagnostics and resolution. Create and oversee jobs for daily, weekly, and monthly backups. Perform data and volume recovery. primary administrator for storage tools DFSMS, DFHSM, DFRMM.