Remote Operations management Jobs • Analytics

The Contact Centre Manager will oversee all daily operations of the company's contact centre to ensure maximum efficiency, productivity, and cost-effectiveness. This role requires someone with a strong strategic vision to optimise workflows, technology, and staff performance to meet organisational goals and provide high-quality service.

The Senior Manager, Technical Operations will define and execute the vision for the technical infrastructure, integrations, and data systems that power the Customer Experience organization (Support and Success). This role drives operational excellence and scalability by leading the design, implementation, and continuous optimization of tools, workflows, and data pipelines that enable efficient, insight-driven operations aligned with company objectives.

We are seeking a highly skilled and experienced WFM Manager to oversee and manage all aspects of workforce planning and analytics. The ideal candidate is a highly motivated and adaptable individual who possesses in-depth knowledge of WFM forecasting and capacity planning in a complex front facing & back office omni channel environment and have demonstrated experience. This role plays a critical part in managing strategic planning to ensure compliance to regulatory standards and operational excellence within our organization.