Provide timely and effective technical support to customers and Repligen team members via phone, email, or video conferencing, addressing product hardware and software related inquiries, troubleshooting issues, and resolving problems related to Repligen equipment. Build and maintain strong relationships with customers, serving as a trusted advisor.

As a Product Reliability Engineer, you will apply deep system techniques and product knowledge to investigate, triage, and resolve the most complex issues from other support channels. This role requires strong communication skills to consult with a wide range of stakeholders. This role is based in the US and 100% remote.