$38,400–$64,200/yr
- Answer incoming calls and emails to provide basic help desk support and troubleshoot user problems, ensuring professional customer service and timely resolution or escalation.
- Perform user data corrections, assist with account management tasks like moving accounts and updating contact information, and accurately log all service requests using call tracking software.
- Learn fundamental operations of commonly used software and hardware, educate end users on appropriate system use, and provide technical support over the phone with patience during stressful situations.