HoYoverse
1 open remote positions
HoYoverse is committed to providing immersive virtual world experiences to players around the world, with popular games including Genshin Impact and Honkai: Star Rail.
Vendor Management Specialist
2 days ago
US
Support daily operations with outsourced BPO vendors handling Customer Service (CS) and Content Moderation (CM) for HoYoverse projects, ensuring smooth communication and coordination. Track and report vendor performance on SLA, quality, productivity, accuracy, and compliance. Collect and analyze data from different vendor sites to identify trends, issues, and areas for improvement.