MSX International Group

This role involves managing stakeholders, projects, and commercial aspects while driving process improvements and fostering team motivation. It requires effective planning, relationship-building, and problem-solving to ensure successful project execution and organizational efficiency. Collaborates closely with clients and stakeholders, manages projects, identifies and implements process improvements, and motivates others.

MSX International is seeking an automotive aftersales professional with experience in leading and implementing change for a 3-month contract role. As a Change Manager, you will be part of the Global Customer Service team, leading a project to support the implementation and development of the partner’s Aftersales strategy, ensuring system, process, people, and data changes are achieved.

MSX International is looking for an automotive professional with experience of retailer service processes to recruit for a Global Escalations & Controls Lead role on a 3 month contract to support the roll out of the Goodwill programme across various international markets. The Global Escalations & Controls Lead will be part of the Global Customer Service team and will lead a project which supports the implementation and ongoing development of the Goodwill Programme.

Responsible for supporting retailers and independent workshops with diagnostic and repair support. Identifying educational needs and fill competence gaps at retailers and escalating cases when needed. Responsible for technical support for workshops in Dutch - speaking markets, enabling the best possible service to customers.