Job Description
Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service. Following the repair process and monitoring success thereof, analysing and reporting on gaps and advising on how to fill them. Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs. Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization. Building relationships with retailers and the customers, continually improving the effectiveness of the function.
About MSX International Group
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries.