Universal Audio exists to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship. As a growing team, they offer competitive benefits including profit sharing, medical, dental, vision, 401K, stock options, and flexible time-off, fostering a culture of innovation and support.
Provide pre and post-sale customer care support for UA's product line including digital interfaces, guitar products, analog equipment, and online store.
Assist customers via online requests, telephone support, and self-service tools, troubleshooting Windows and MAC based computers and DAWs.
Handle and resolve customer complaints, generate knowledge base entries, and coordinate RMAs and service requirements through the distribution channel.