Senior Product Operations Manager

As a Senior Product Operations Manager, you will establish strong connections between product and user-facing teams. You'll lead developing new features, improve existing ones, and shape product processes. Collaboration with support, sales, and success teams is crucial for a seamless feedback loop, enabling continuous product improvements. Responsibilities include leading cross-functional projects for product enhancement and user experience, quantifying product challenges, contributing to product shaping, driving major launches, analyzing user feedback for improvements, identifying root causes, and designing operational systems to optimize product operations. The ideal candidate has 5+ years in product operations or similar roles, a passion for user experience, proficiency in data analysis, empathy for user problems, multitasking skills, and knowledge of software development. Experience with payment systems is a plus.