Senior Operations Associate, Specialty Care

Support new initiatives to grow our Specialty Care program and drive existing programs to scale. You will act as a subject matter expert on the Specialty Care program for internal teams like Implementation and Customer Success, as well as external teams like customers, providers and partners. You will partner with the Sales and Customer Success teams on external customer calls to articulate program details & value. This includes cross-functional coordination and program management to ensure seamless execution of initiatives. You will also drive innovative solutions and strategic priorities to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to generate new opportunities for program growth. You will collaborate with internal stakeholders to identify opportunities for process improvement and optimization. Enablement materials and communication for cross-functional stakeholders will be under your purview, as well as analytical efforts related to ROI & cost analyses for the Specialty Care offering.