Patient Programs Specialist

Rula is seeking a licensed mental health professional to fill an open role as a Patient Programs Specialist reporting into our Clinical team. The Patient Programs Specialist is a subject matter resource for providers, patients, and internal teams, supporting the management of complex and high-risk clinical situations. The Specialist actively resolves questions, investigates clinical risk situations and adverse events, addresses clinical grievances, and ensures providers and patients receive the necessary support and guidance. This role leverages strong clinical knowledge to promote patient safety, regulatory compliance, and best practices in care delivery. Success requires problem-solving skills, adaptability, and ability to thrive in a fast-paced, dynamic environment. This role does not require any direct clinical care but will interact daily with providers and patients by video, phone, or email. In the future, this role may participate in on-call crisis response during business hours.