Forward Deployed Engineer Latin America (Remote)

Responsibilities:

• Monitor real-world usage patterns and production signal.
• Investigate unexpected behaviors, workflow gaps, and small feature misalignments.
• Partner with Support and Customer Success to understand impact, translate customer pain into actionable engineering work, and close feedback loops quickly.

Quality ownership (outcome-driven):

• Own quality for your product area end-to-end—from test strategy and automation design through release validation and production monitoring.
• Design, implement, and maintain automated test suites, quality infrastructure, and CI/CD quality gates that prevent defects at scale.
• Improve dashboards, alerts, and incident response workflows.

Process improvement:

• Enforce and improve quality processes—release readiness, quality gates, incident response workflows, and post-incident reviews.
• As you grow, mentor other FDEs through code reviews, pairing, and setting high standards for automation and quality thinking.
• Partner closely with Product Engineering, Product, Design, Customer Success, and Support to ensure quality is built in, not testing in.