Technical Project Manager

Serve as the primary coordinator for customer-facing projects—from gathering initial requirements to final deployment. Own communication with customers, ensuring expectations are set and met, while skillfully managing multiple competing priorities. Drawing on strong technical proficiency in software, SQL, APIs, and troubleshooting, you will build custom solutions that satisfy client needs and align with Professional Services objectives. Collaborate with customers to document project requirements, create project plans, and maintain clear timelines. Define project scope, objectives, and milestones, establishing a solid foundation for successful execution. Coordinate with Professional Services Engineers and other stakeholders to develop and deliver custom work or reports. Collaborate with internal teams (Support, Client Success, Professional Services Engineering) for cross-functional project needs. Write and optimize advanced SQL queries for data conversion, troubleshooting, and reporting. Work with EDI formats and protocols (e.g., EDI 210, 214, 990) or other structured data standards. Familiar with data exchange protocols such as HTTP, SFTP, and AWS S3 for integrated workflows. Leverage debugging tools, logs, and SQL queries to identify root causes and deliver rapid resolutions. Troubleshoot software bugs, data flow issues, and performance concerns in collaboration with engineering. Use API tools (Postman, cURL) to test, integrate, and troubleshoot system-to-system interactions.