Head of Fund Administration

In this role, you will lead and oversee all aspects of client relationships and delivery of fund administration services to a mix of clients. The role involves leading/overseeing client integrations, conversions and strategic projects. Working closely with the commercial team as well as stakeholders across the organization, you will contribute to ongoing development, refinement, implementation of and adherence to best practice controls processes and controls in line with the overall mission, culture and values of IQ-EQ. This is a key role in terms of client relationships and, as such, is expected to include significant client interaction at a senior level (CFO, Director of Finance, Head of Investor Relations), acting as the main contact/ escalation point for several high-profile engagements. You will maintain and enhance client relationships by monitoring and developing client service level agreements providing a full service/product offering. You will leverage existing client relationships to secure new business and assist in the offering of IQ-EQ’s products and services. In partnership with other stakeholders, you will facilitate presentations to existing and prospective clients, including system demonstrations. You will identify new areas of growth by understanding the industry and regulatory environment while being sensitive to industry changes and business trends, and visit clients regularly to evaluate service quality and identify client priorities. In partnership with internal departments, you will oversee the resolution of complex client issues and ensure continuous risk assessment of current and potential new funds under administration. You will actively manage operational risk through monthly reporting on status reports and key development issues to external clients and the executive management team.