Health Coach Team Lead (Remote)

As a Health Coaching Team Lead, you’ll lead, coach, and develop a remote team of health coaches; set clear goals, run effective 1:1s, and create growth plans. You will own day‑to‑day operations: real‑time workflows, capacity planning, scheduling, shift approvals, QA, and reporting. You will define standards, build feedback loops, audit sessions, and coach for consistency and impact. Drive outcomes: track adherence and member health goals; improve NPS/CSAT, retention, and clinical program KPIs. You will help design, pilot, and implement coaching curriculum, playbooks, and protocols. Collaborate cross‑functionally with Product/Engineering/Content/Marketing to inform roadmaps and support launches. Recruit, onboard, and train new coaches; maintain SOPs and up‑to‑date enablement materials. You should handle escalations with empathy and sound clinical judgment, coordinating with clinical leaders as needed. Champion compliance and data stewardship in every workflow and tool we use.