Fraud Prevention Specialist

The Fraud Prevention Specialist will apply their skills throughout the Paymode business using investigative and analytical techniques to mitigate risk and fraud. They will conduct investigations and monitor for suspicious or fraudulent activity targeting Paymode, its members, and partners. They will also aid in the design of fraud prevention solutions and communicate externally with involved parties to further the fraud investigations and delight and inform customers.

Investigate suspicious activity to mitigate risk and identify fraudulent schemes such as account takeover attempts and business identity theft. Conduct reviews for fraud and suspicious activity using transaction monitoring software. Analyze data elements for discrepancies and red flags to identify fraudulent account takeover activity. Assist in daily monitoring and investigation of potential OFAC matches. Design detection strategies with both manual processes and digital tools that aid in the detection of fraudulent activity targeting the Paymode Network. Promote a risk-aware culture; ensure efficient and effective risk and anti-fraud practices by adhering to required policies and procedures, and recommend policy and product improvements. Ensure critical update information is complete and accurate, and work with customers (via phone and email) to obtain missing information. Utilize web research and 3rd Party data tools/APIs to validate and investigate discrepancies in new customer information to mitigate risk. Analyze data elements for discrepancies and red flags to identify fraudulent account takeover activity. Communicate and Interact with various levels of Leadership to identify process improvements. Communicate effectively and professionally with prospective and current clients during investigations. Assist with special projects as assigned, such as fraud awareness/training efforts and testing anti-fraud product enhancements.