Student Success Coach

Serves as an advocate for student success throughout the academic lifecycle for students enrolled in Workforce Development programs, and actively coaches students from the point of enrollment to graduation. They must demonstrate a high level of integrity and commitment to student success planning and advising remotely. The Student Success Coach serves the institution as a student liaison and collaborates with all departments to promote a positive, student-centered experience. Contacts students regularly and proactively through virtual meetings, phone, text, and email to provide support through student accountability to ensure smooth transition into the program and throughout the lifecycle of student. Use student information systems, customer relationship management systems, motivational interviewing techniques, and other coaching tools to help students identify ways they can be successful. They also deliver virtual events to support student success, and foster relationships with staff and faculty. Recommends support resources and policies and procedures to help the student population succeed. Handle and document confidential student information in a professional manner and in compliance with FERPA regulations.