Loan Analyst (6 month contract)

With innovation, simple & scalable efforts, and customer service at our core, the Loan Analyst team at Kiavi works cross-functionally with other departments to change the landscape of the mortgage industry. The team is responsible for using their critical thinking skills to work through customer challenges, and their collective effort is integral in shaping a positive loan experience for all stakeholders. Responsibilities include: Analyzing loan applications, collecting essential documents, and obtaining third-party reports. Reaching out to customers and third parties via phone, email, & text to obtain documents or essential information, provide proactive status updates, and answer customers’ questions. Serving as the primary point of contact for customers throughout the processing and underwriting stages, providing personalized assistance and support.