Senior Product Designer

This mid-level role, supported by the Principal Designer, will drive design within their squad and collaborate across Product, Design and Engineering. They will use foundations of discovery and data-driven delivery, to build solutions that get Pet Health Club members engaging with us in new ways and, help our clinic professionals deliver healthier outcomes to more pets. You are expected to do user research to better understand both our clients (pet owners), our patients (the pets) and Healthcare professionals. You’ll get stuck in, finding quick wins and/or big opportunities, have a hypothesis, brainstorm, experiment, gather insights, prototype, discuss with partners, iterate, increment and repeat. Use your understanding and practice combined with your creative skills to craft solutions that address user needs, pain points, and preferences. Think about end-to-end solutions, balancing creative ambition of a future state with iterative thinking and feasibility in mind - how to learn what works and get feedback on the approach quickly. Explaining the strategic thought behind creative decisions to partners across departments, some of whom may be unfamiliar with product strategy and design.