Program Manager / Senior Program Manager, Trust and Safety Anywhere Operations

VRChat is seeking a senior program manager who will be researching industry trends, designing, and coming up with data and metric-driven solutions to keep our users safe from online abuses. You will be utilizing skills in program management, technical solutions, soft skills such as communication and stakeholder management to work alongside internal teams and external parties to build end-to-end safety features and infrastructure. Develop a deep understanding of VRChat’s community support architecture, product surfaces, and policy framework to inform strategic decisions. Inform and implement strategies for managing and mitigating trust and safety risks. Align Trust and Safety initiatives with company goals and product roadmaps, execution through clear KPIs, timelines, and deliverables. Analyze user behavior and incident trends to proactively surface issues, identify bugs, and drive cross-functional resolution. Work with cross-functional partners to assess support requirements for new product launches. Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions. Lead global, cross-functional programs that enhance user safety and experience, partnering closely with engineering, product, legal and support teams. Identify actionable insights, suggest recommendations and influence team strategy through effective communication. Evaluate and recommend technical solutions to mitigate abuse vectors and improve platform integrity.Identify opportunities to continuously improve our Trust and Safety program vision