Senior Community Content Strategist

Help us write the playbook for the future of enterprise content. At ServiceNow, our community isn’t just a place people go for answers — it’s the beating heart of how millions of professionals learn, share, and shape the future of work. We’re looking for someone who doesn’t just make content but creates movements. They will take complex ideas, raw user energy, and business goals — and spin them into narratives, campaigns, and experiences that make people stop, share, and come back for more. You will own the playbook; architect bold, end-to-end content strategies that move people from passive readers to active champions. You will drive community energy; harness user-generated content and pair it with high-quality editorial, video, social, and interactive formats that make our community the place people want to be. Watch the data, know what’s working, kill what’s not, and continuously evolve to raise the bar.