Global Process Owner

The Global Process Owner will play a key role in transformation projects, responsible for developing and documenting processes, guides, job aids, and templates in line with standard operational procedures. This role serves as the operational expert for Zendesk improvements, collaborating closely with the Zendesk Administrator to analyze, document, and implement enhancements. The Global Process Owner will engage with Guardians globally to educate, mentor, and develop skills, ensuring high-quality and timely service delivery according to Safeguard Global standards. This role requires contributing to business transformation, analyzing and prioritizing Zendesk enhancement requests, and continuously evaluating existing processes to drive business improvement and quality assurance. The Global Process Owner will also implement procedural and process improvements to enhance efficiency, reduce risk, and improve service quality and timeliness. They will support the development of documentation and collaborate with Safeguard University to develop training content. Other tasks may include conducting 'spot audits' on payroll activities and departmental processes to ensure adherence to procedures, ensuring operational process documentation is well-presented and up-to-date, and liaising to gather insights around operational performance.