Remote Process improvement Jobs • Zendesk

As a member of the Risk Operations team, you will perform detailed analysis of high-risk transactions via real-time queues to identify prohibited activity across our product suite, flagging and making decisions on those accounts, and communicating with account holders. You will manage a team of Risk Operations agents responsible for handling customer disputes and reviewing accounts flagged for potential fraud or other suspicious behavior.

The Global Process Owner will play a key role in transformation projects, responsible for developing and documenting processes, guides, job aids, and templates in line with standard operational procedures. This role serves as the operational expert for Zendesk improvements, collaborating closely with the Zendesk Administrator to analyze, document, and implement enhancements. The Global Process Owner will engage with Guardians globally to educate, mentor, and develop skills, ensuring high-quality and timely service delivery according to Safeguard Global standards.