Technical Support Engineer

Provides remote hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent’s product portfolio. Responsibilities may include technical support, troubleshooting customers’ applications and delivering consulting and education services, using telephone and internet collaboration and e-Learning platforms. May focus on repair or refurbishment of complex instruments/systems/solutions in an Agilent service center or refurbishment facility, applying a high level of technical knowledge/skill of various instruments/systems/solutions and periodically serving as an expert resource to the product support and field teams. May support 3rd party products and occasionally visit customer site. For a start, you will learn how to troubleshoot hardware and software issues remotely. As you develop knowledge and gain experience, you will be assigned to field work for installation, maintenance, repair, delivering training and application.