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Design Vision and Product Strategy:
- Own the product design vision and experience strategy across a portfolio of complex client engagements.
- Partner with cross-functional leadership to frame opportunities, define roadmaps, and establish measurable outcomes.
- Lead discovery and definition activities including stakeholder alignment and journey framing.
Design Excellence and Delivery:
- Set and uphold a high bar for interaction design, visual design, and end-to-end experience coherence.
- Oversee scalable design systems and ensure accessibility from the start using WCAG 2.2 AA principles.
- Use qualitative research and analytics to evaluate design decisions and recommend iteration.
People Leadership and Practice Development:
- Manage, coach, and develop product designers through clear expectations and actionable feedback.
- Create an environment of strong critique, psychological safety, and accountability.
- Improve the Product Design practice through reusable methods, templates, and responsible adoption of emerging tools.
21GRAMS
21GRAMS is an advertising agency born to make healthcare more human, focusing on human-centered design and communications. It is a subsidiary of Real Chemistry, a global agency with a culture rooted in collaboration and impact.