Job Description
As a Part-Time Customer Experience Specialist, you will respond promptly to support requests, ensuring member needs are understood. Accurately and efficiently answer questions regarding Good Inside’s membership and content; troubleshoot and document bugs with the Engineering team.
Capture and share customer feedback and maintain/update Help Center articles; contribute to developing and documenting support processes. Stay fluent in the Good Inside app’s functionality and collaborate with team members for new releases.
About Good Inside
Good Inside is redefining parenting as a skill to learn and practice, combining leadership with technology to give parents personalized guidance and community.