Payment Operations Specialist - Disputes

As a Payment Operations Specialist - Disputes, you will be at the forefront of managing and resolving disputes, ensuring a seamless process for our users. Your main focus will be on handling the submission of disputes, coordinating with relevant stakeholders, and overseeing the resolution process. This pivotal role involves close collaboration with internal teams and external partners to uphold the integrity of our payment processes while providing exceptional support to our users. On a weekly basis you will find yourself: Payment Screening: Help manage the screening process for incoming and outgoing payments to detect and prevent fraudulent or suspicious activities. Conduct thorough due diligence on high-value transactions to mitigate risks and maintain the integrity of our payment system. Fraud Detection: Identify and report any fraudulent or suspicious activity related to incoming card and bank payments, taking necessary actions such as blocking fraudulent users and escalating issues to our risk and compliance teams. Dispute Management: Provide comprehensive support and guidance to WeTravel users throughout the dispute submission process, ensuring a seamless and efficient resolution. Collaborate with internal and external teams to facilitate the dispute resolution process while adhering to industry regulations. Dispute Reporting: Monitor chargeback and win rates closely, providing in-depth analyses and proactive recommendations to optimize dispute management strategies, ultimately enhancing efficiency and effectiveness in resolving disputes. Ledger Management: Conduct regular checks on accounts, proactively identifying and addressing negative balances or delinquent accounts, and follow up diligently to ensure timely resolution. Cross-functional Coordination: Collaborate with internal teams and external partners to address customer inquiries, requests, or issues promptly and effectively.