Conversation Designer II

Design effective, innovative, and delightful conversational experiences using user-centric design methodologies and LLM prompting technologies. Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap. Review and provide feedback on other designer’s work. Prioritize design work to meet project goals and deadlines. Lead design workshops and conduct user research where appropriate, to tie insights to business results. Research and analyze intents and the associated customer journeys. Evaluate when NLU vs Gen AI is appropriate to solve the job to be done. Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns, knowledgebase structure, and prompts. Create and iterate on prompts and prompt architecture to produce prototypes for client review. When not using Gen AI, define the intent domain for natural language understanding and how it maps in to conversation designs.