Ops Data Analyst

We’re looking for an Operations Data Analyst to help drive operational excellence across our Customer Experience and Business Operations teams. In this role, you’ll analyze customer service trends, operational workflows, and key business KPIs to surface insights that will improve customer satisfaction, streamline internal processes, and inform strategic decisions. You’ll collaborate closely with teams across Customer Service, Operations, Product, and Leadership to ensure PadSplit continues to deliver exceptional service while scaling effectively and efficiently. Analyze customer service interactions, resolution times, escalation patterns, and satisfaction metrics to identify opportunities for improvement. Develop and maintain dashboards, scorecards, and reporting tools for key operational and customer service KPIs. Partner with Ops to analyze workflows, identify bottlenecks, and recommend process improvements that increase operational efficiency.