New Customer Engineer

You’ll act as a Solution Architect, serving as the technical authority on how Cresta integrates with platforms like AWS Connect, Genesys, and Five9. You’ll help design, build, and deliver our cutting-edge solutions for enterprise contact centers, ensuring customers achieve meaningful results through real-time coaching and agent efficiency tools. You’ll work across multiple customer projects, manage deadlines independently, and participate in sales calls to remove technical barriers. Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, integrated with contact center chat or voice platforms. Test deployed applications, troubleshoot issues, and implement bug fixes. Provide clear, timely updates to stakeholders.