Support Engineer

Bridge the gap between Engineering and Customer Support by leading technical investigations, executing minor code/database changes, and building internal tooling to unblock high-impact issues. The Support Engineer will help translate support team needs and emerging customer patterns into technical fixes, tooling enhancements, and long-term product improvements. This role will directly report to the Senior Quality Assurance Manager with cross functional stakeholders including Product, Engineering, and Customer Experience. Triage and resolve high-priority support escalations by executing lightweight engineering tasks such as database updates, configuration changes, and minor code fixes. Investigate and debug complex Tier 2/3 issues escalated from both organizational and consumer-facing support teams. Design and build internal support tools, automation, and AI-powered systems that increase agent productivity and reduce incoming ticket volume. Own and maintain scripts and workflows used for customer remediations such as backfills, data corrections, or account cleanup operations.