Senior Manager, Platform Intelligence

Take the lead in advancing Spotify’s approach to platform integrity and abuse mitigation. Your work will include designing tools and detection strategies that help identify and address policy violations, improving internal workflows, and supporting consistent policy implementation. You'll collaborate with R&D and cross-functional partners to develop scalable solutions that support effective detection, analysis, and response to emerging threats on the platform. Identify and drive updates to policies to mitigate new and emerging threats, ensuring consistency in enforcement and remediation across cross-functional teams. Develop and refine proactive and reactive rules to combat spam and reduce unwanted impressions, collaborating closely with engineering teams. Lead internal escalation response efforts, triaging incoming reports and ensuring efficient, high-quality responses within published SLAs. Manage relationships with internal tools teams, prioritizing bug fixes, performing QA, and developing proposals for feature improvements. Collaborate with project managers to manage relationships with contingent workforces, developing workflows, training materials, and quality assurance tests. Respond to ongoing spam incidents through targeted remediation efforts and review patterns or anomalies identified by engineering teams.