Senior Field Service Engineer

The Sr. Field Service Engineer Iis responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires advanced problem-solving skills, both technically and in handling customer situations. The FSE is an experienced professional with well-developed communication skills who has a full understanding of industry practices and company policies. As a trusted resource, the FSE has earned the autonomy to make decisions on prioritization of field activities with little to no supervision or guidance. Primary Activities:Perform successful installations at new and existing customer sites Complete regularly scheduled Preventative Maintenance activities on time 100% of the time Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract 100% of the time Complete all paperwork within departmental goals 100% of the time (Service & Expense reports, SFDC requirements) Complete all necessary training on time to meet Quality requirements