Job Description
Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service. Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies. Recognize and escalate difficult technical/business issues within the organization. Work with support and/or product development personnel to troubleshoot and work around product issues. Prioritize and organize customer ticket workload. Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system. Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets.
About Affinitiv
Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle.