Health Information Aide - NurseLine Call Center - Remote

Serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer health information requests and directing calls to the appropriate area when necessary. Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications. Fulfills internal and external customer requests by clarifying desired information.