Revenue Analyst

The Revenue Analyst will be responsible for processing Collections cases and outstanding fines and fees owed to DCWP, as well as acting as a liaison between businesses and DCWP and other city agencies. Responsibilities include but are not limited to: - Handle requests from businesses and act as liaison between DCWP and other city agencies regarding Cure program and other inquiries - Assist in investigation of issues or questions regarding businesses and assist in resolving issues; - Update and Manage assigned caseloads/task to ensure all received payments are processed, documented and entered; - Manage all divisional processes surrounding and ensure that no process is undocumented; monitor and evaluate reports; - Provide information to businesses and licensees regarding related processes; - Manage payment agreements within Department guidelines; - Review overpayments for possible refunds, and ensure all payments received, documented and processed; - Work with financial tracking systems, escrow accounts, trust funds and payment plans; - Assist Revenue Unit with various projects, reviews and research; serve as a representative of the Agency to different stakeholders; - Interact with general public, licensees and business representatives; respond to inquiries in a prompt, professional, and courteous manner; - Perform other related tasks and special projects as required