Technical Support Physicist

The Technical Support Physicist will bring their upbeat personality to this role to solve problems with customers, troubleshoot errors and issues clinics are experiencing, and install software. The Technical Support Physicist will assist clinics by identifying solutions and will work with engineers to improve the software. As the Technical Support Physicist, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products. With your clinical background, you will have the ability to improve efficiency in Radiation Oncology clinics throughout the APAC region. Responsibilities Include: Install software with clinics remotely and guide initial setup Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team Coordinate with the success team to identify clinics that need help troubleshooting Share feedback with the engineering team and communicate customer needs Answer installation questions and work with clinics’ IT departments Implement RadMachine at clinics by developing QA templates and customizing clinics’ settings