Solutions Architect

Key Responsibilities:

• Lead architecture and implementation for enterprise deployments that use Deepgram’s speech-to-text, text-to-speech, and voice-agent capabilities.
• Own post-sales technical success for assigned accounts, unblock integrations, optimize accuracy and latency, and guide customers to stable production.
• Serve as the Tier-3 escalation point for complex issues, drive root cause analysis, propose mitigations, and write durable fixes or automation.

Technical Requirements:

• Professional software engineering experience in at least one language such as Python, Rust, or JavaScript.
• Hands-on experience with modern cloud platforms, containerization, and orchestration like Docker and Kubernetes.
• Proven ownership of complex post-sales work such as production deployments, migrations, performance tuning, and incident response.

Work Environment:

• Remote across EMEA with periodic regional meetups and collaboration with colleagues in the Americas and APAC.
• Shared playbooks, defined escalation paths, and measurable SLAs to support continuous coverage.
• Expectation to travel within the region for critical customer milestones, estimated 10–20 percent.