Solutions Architect

Deepgram

Remote regions

Europe

Benefits

Unlimited PTO

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Key Responsibilities:

  • Lead architecture and implementation for enterprise deployments that use Deepgram’s speech-to-text, text-to-speech, and voice-agent capabilities.
  • Own post-sales technical success for assigned accounts, unblock integrations, optimize accuracy and latency, and guide customers to stable production.
  • Serve as the Tier-3 escalation point for complex issues, drive root cause analysis, propose mitigations, and write durable fixes or automation.

Technical Requirements:

  • Professional software engineering experience in at least one language such as Python, Rust, or JavaScript.
  • Hands-on experience with modern cloud platforms, containerization, and orchestration like Docker and Kubernetes.
  • Proven ownership of complex post-sales work such as production deployments, migrations, performance tuning, and incident response.

Work Environment:

  • Remote across EMEA with periodic regional meetups and collaboration with colleagues in the Americas and APAC.
  • Shared playbooks, defined escalation paths, and measurable SLAs to support continuous coverage.
  • Expectation to travel within the region for critical customer milestones, estimated 10–20 percent.

Deepgram

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text, text-to-speech, and building production-grade voice agents at scale. The company has processed over 50,000 years of audio and is backed by prominent investors, fostering a collaborative, AI-first culture where employees are expected to actively use and experiment with advanced AI tools.

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