Product Operations, AI Content

Help design, structure, and maintain the clinical, operational, and product knowledge that powers both our clinicians and our AI tools. Designing & Structuring Knowledge: Organize clinical guidelines, operational workflows, and product documentation into structured, AI- and clinician-friendly formats. Create taxonomies, tagging systems, and metadata to make knowledge searchable and modular by both clinicians and AI agents. Making Knowledge AI-Ready: Partner with product and engineering to prepare knowledge for use in LLM-powered tools. Re-architect existing content into smaller, structured, referenceable units. Maintaining & Governing Knowledge: Ensure accuracy, version control, and consistent formatting across knowledge sources. Audit and update content regularly in partnership with clinical and operational stakeholders. Bridging Clinical and Technical Teams: Translate clinical workflows and guidelines into structured knowledge for technical teams. Provide feedback to engineers and data scientists on how knowledge is being consumed by AI tools. Coordinate closely with Clinical Education team who manages clinician-facing knowledge including onboarding to ensure alignment of knowledge. Support clinicians who are using AI tools and accessing organizational knowledge by managing inbound requests/feedback from #help-product