Job Description
This role focuses on Digital Product Ownership leading to the evolution of CHI’s global customer portal.
-Own and prioritize the product backlog; write clear user stories and acceptance criteria.
-Lead sprint ceremonies and day-to-day delivery decisions.
-Manage external vendors and platform partners, ensuring high-quality delivery, roadmap alignment, SLAs, and escalation resolution.
The role involves Customer & Business Value Alignment translating to high-value features and prioritizing based on impact, ROI, and experience improvements.
-Conduct interviews, journey mapping, and root-cause analysis to frame problems.
-Partner with global teams to align requirements and drive portal adoption.
-Ensure all features meet security, privacy, data integrity, and pharma standards.
Technical & Systems Integration with understanding of portal architecture and systems (ERP, CRM, LIMS).
-Collaborate with architects and technical teams to ensure scalable, secure, compliant solutions.
-Communicate progress, risks, dependencies, and timelines clearly.
-Ensure alignment with stakeholders and leadership.
About Lonza
Lonza's globally connected teams work together every day to manufacture the medicines of tomorrow at 30+ sites across five continents.