Business Systems Analyst/Lead (DOE)

The Business Systems Lead will be responsible for streamlining onboarding processes, managing member communications, and implementing automation and visibility systems that reduce friction across multiple operational teams. Key responsibilities include architecting and implementing CRM systems and workflows to manage and integrate backend fulfillment systems and user-facing experiences, automating and streamlining multi-step onboarding processes for new members, integrating and optimizing communication channels, and collaborating with cross-functional teams to align workflows with broader operational goals. They will also continuously assess and refine systems to remove friction and improve user experience.