Technical Support Engineer II

We are seeking a driven and technical individual to join our Customer Care team for the role of Technical Support Engineer II! In this role, you will be the first line of defense for our valued customers, providing exceptional technical support for the Appspace platform. You'll leverage your problem-solving skills and strong customer service background to troubleshoot a wide range of technical issues. As a Technical Support Engineer II, you will provide first-line technical support to Appspace customers via phone, email, chat, and remote sessions. You will actively listen to customer concerns, effectively diagnose issues, and deliver clear and timely resolutions. You will also conduct thorough root cause analysis to identify and address underlying technical problems. It will be your responsibility to document technical interactions, solutions, and escalations for future reference and knowledge sharing. You will collaborate with internal teams (Engineering, Product) to ensure seamless issue resolution and product improvement.